Reinventing postal services to fulfill consumer expectations — Consumers continue to spend more time and money online, demanding faster shipping services and more flexible delivery times. Online retailers—but also brick-and-mortar retailers—are stepping up their logistics processes. It turns out that the most valuable segment of the logistics process is the delivery network. Postal, courier, express, and parcel companies are well positioned to benefit, specifically those companies with dense distribution networks. Not only can they fulfill shipments in a cost-efficient way, but their assets are also difficult to replicate.